75 app Privacy Policy

1 Introduction and Scope

75 app ("Platform", "we", "our") operates an online gaming and sports betting service for users in Bangladesh. This Privacy Policy ("Policy") explains how 75 app collects, processes, and keeps users' personal information secure.

This Policy applies to 75 app's website, mobile applications (Android and iOS), and all related services. By using the Platform, you are considered to have agreed to the data processing described in this Policy. This Policy should be read alongside the Terms and Conditions, as both documents together form the overall terms of use of the Platform.

Our services are intended for adults aged 21 and above only. We do not knowingly collect information from minors — see Section 10 for more details.

2 Types of Information Collected

75 app may collect the following types of personal information:

2.1 Identity and Contact Information

• Full name and date of birth
• Mobile number and email address
• National ID card or passport number (for identity verification)
• Current address

2.2 Financial Information

• bKash, Nagad, or Rocket mobile wallet number (to process transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction amounts and timestamps

2.3 Account and Activity Information

• Username and encrypted password
• Gaming and betting history
• Bonus claim and usage records
• Balance and transaction logs

2.4 Technical Information

• IP address and device identification information
• Browser type, operating system, and screen resolution
• Cookies and session data
• Page visits, click patterns, and time spent on the site

2.5 Communication Information

• Customer service conversations via live chat and email
• Complaint and feedback records

3 How Information Is Collected

75 app collects information in the following ways:

3.1 Information Provided Directly

You provide information directly during account registration, the identity verification process, deposit or withdrawal requests, and when contacting customer support. This information is collected with your informed consent.

3.2 Automatically Collected Information

On each visit to the Platform, certain information is collected automatically — such as device information, browsing patterns, login times, and gaming activity. This information is used to maintain the security and quality of the Platform.

3.3 Information Received from Third Parties

Certain information may be received from payment processors, identity verification services, and fraud prevention agencies. This information is used solely for account verification and financial security.

4 Purpose of Using Information

75 app uses collected information for the following legitimate purposes:

4.1 Service Operations

• Account creation and management
• Processing deposits and withdrawals (via bKash, Nagad, Rocket, or bank transfer)
• Ensuring bonuses and promotions are applied correctly
• Providing gaming and betting services

4.2 Identity Verification and Security

• Confirming the identity of account holders
• Preventing multiple accounts, fraud, and money laundering
• Detecting unauthorised access

4.3 Service Improvement

• Analysing and improving Platform performance
• Identifying and resolving technical issues
• Personalising the user experience

4.4 Customer Support

Information is used to provide 24/7 live chat and email support and to resolve complaints. Records of customer support interactions are retained to improve the quality of issue resolution.

4.5 Legal Obligations

Information may be used to comply with applicable laws and regulations in Bangladesh and to respond to lawful requests from law enforcement authorities.

5 Sharing and Disclosure of Information

75 app does not sell personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Partners

Payment processors (such as technology partners of bKash, Nagad, and Rocket), identity verification services, and gaming technology providers receive the information necessary to operate the services. These partners are contractually obligated to keep information confidential and to use it only for the specified purpose.

5.2 Legal Disclosure

Information may need to be disclosed to the relevant authorities in cases of court orders, government directives, or legal obligations. In such cases, only the amount of information required by law will be disclosed.

5.3 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. Users will be notified before any such change.

5.4 Consent-Based Sharing

For any purpose other than those stated above, your explicit consent will be obtained before sharing your information.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used on the 75 app Platform. Cookies are small data files stored on your device.

6.1 Essential Cookies

These cookies are required for managing login sessions, security verification, and basic Platform functionality. Without them, the Platform will not work properly.

6.2 Functionality Cookies

These cookies are used to remember your language preference, display settings, and personalised experience, so you do not have to reconfigure settings each time you log in.

6.3 Analytics Cookies

Anonymous data is collected to understand Platform usage patterns and improve service quality. This data is not used to identify any individual.

6.4 Cookie Controls

Cookies can be disabled from your browser settings, though this may limit some features of the Platform. Disabling essential cookies may cause login and payment features to stop working.

7 Data Retention and Deletion

Information is retained for as long as it is needed to provide the service and to meet legal obligations.

7.1 Active Account Information

All information necessary for the service is retained while your account is active. Financial and transaction records may be kept for an extended period as required by law.

7.2 After Account Closure

Even after an account is closed, certain information may be retained for a specified period for fraud prevention, dispute resolution, and legal compliance. This period is determined in accordance with applicable law.

7.3 Data Deletion Requests

You may request the deletion of any data held beyond legal obligations. Such requests will be verified and completed as quickly as possible.

8 Security Measures

75 app follows industry-standard security technologies and practices to protect user information.

8.1 Encryption

The Platform uses SSL (Secure Sockets Layer) encryption, which keeps all data transmitted between your browser and our servers secure. Passwords and sensitive financial information are always stored in encrypted form.

8.2 Access Controls

Access to personal information is restricted to authorised staff only. Each staff member can only view the information necessary for their role.

8.3 Periodic Review

The effectiveness of data protection is regularly assessed and updated. Monitoring systems are maintained to quickly detect and address security incidents.

8.4 User Responsibilities

You also play a role in keeping your account secure. Use a strong password, do not share your login details with anyone, and if you notice any suspicious activity, notify customer support immediately.

9 Your Rights

As a user of 75 app, you have the following rights regarding your personal information:

9.1 Right to Access

You may request to know what information we hold about you. Information will be provided within a reasonable time, subject to identity verification.

9.2 Right to Correction

If any of your information is incorrect or incomplete, you can request a correction. Keeping accurate and up-to-date information is important for good service.

9.3 Right to Restrict Processing

In certain circumstances, you can request that processing of your information be restricted or stopped. However, it may not be possible to restrict processing that is necessary for operating the service or fulfilling legal obligations.

9.4 How to Exercise Your Rights

To exercise any of the above rights, please contact customer support. Each request will be processed within 30 working days after identity verification. Details about your account limits and self-exclusion options are available in the Responsible Gaming section.

10 Child Protection

All 75 app services are strictly for adults aged 21 and above. Age is verified at the time of registration and accounts of minors are not permitted.

If we hold any information belonging to a minor, it will be deleted immediately and the associated account will be closed. If you become aware that a minor is using the platform, please notify customer support immediately.

11 Policy Changes

This privacy policy may be updated from time to time due to changes in services, technological improvements, or legal requirements.

11.1 Notice of Changes

If significant changes are made, a notice will be posted on the platform and the "Last Updated" date at the top of the policy will be changed. For important changes, registered email addresses may also be notified.

11.2 Continued Use After Changes

If you continue to use the platform after a policy update, you will be considered to have accepted the new policy. You have the right to close your account if you do not agree to the new policy.

It is recommended that you always read the latest version of this policy before using the platform. For more information, you can find answers in the FAQ section.

12 Contact Information

If you have questions about this privacy policy or any requests regarding your information, please contact 75 app customer support:

For data protection requests, write "Privacy Policy Request" in the email subject line. Each request will be verified and responded to as quickly as possible. 75 app always gives the highest priority to the protection of your information.